How can I cancel my membership and request a refund?
We hope you’ll stay with us to experience everything this new chapter has to offer- exclusive events, inspiring content, and a deeper connection to the craft community. However, we understand that this change may not be right for everyone.
Before you make the decision to cancel your membership, please do reach out to a member of our team on subscriptions@craftscouncil.org.uk so that we can address any concerns you may have. We remain as dedicated to our member community as we have always been.
Read more about cancelling your membership.
Annual membership
Should you decide not to continue with your annual membership and would like to cancel your membership partway through the year, you can request a pro-rata refund by following these steps.
How to request a pro-rata refund
- Log in to your account at www.steadyhq.com
- Navigate to your ‘Memberships’ page
- Click ‘Cancel plan’
- Under ‘Cancellation type’, choose ‘Extraordinary’
- In ‘Reason for extraordinary notice’ enter ‘As advised by Crafts’
- Confirm by selecting ‘Request cancellation’
Monthly membership
If you have a monthly membership we are not offering refunds but you are entitled to cancel your membership at anytime.
Steps to Cancel Your Membership
Go to “My Memberships”: Log into your account and navigate to this section.
- Log in to your account at www.steadyhq.com
- Navigate to your ‘Memberships’ page
- Click ‘Cancel plan’
- Set the Cancellation Date: Choose your desired cancellation date from the dropdown menu.
Please note, the earliest possible date is the end of your current billing period. For example, if your membership started on the 15th of a month, you need to cancel it before the 15th of the following month to avoid automatic renewal.